Refund and Returns Policy
Overview
All purchases are covered by a 30-day return period starting on the day the goods are received by the customer. Returns within this window are accepted without requiring an explanation, and refunds are issued after the returned goods are received and inspected. VP INNOVATO HOLDINGS strives to make excellent products and hopes you will be fully satisfied with your purchase. However, if you wish to return your purchase, we ask that you contact customer service at info@vpicervico.com before returning your goods.
Return Authorization
Any product returned requires prior authorization from VP INNOVATO HOLDINGS.
Customers must complete a Return Authorization Form and be issued a Return Authorization Number. The Form may be obtained from VP INNOVATO HOLDINGS Customer Service. At this time, VP INNOVATO HOLDINGS cannot accept returns without a completed Return Authorization Form and the correct Return Authorization Number, which must accompany any returned product.
Standard Returns
VP INNOVATO HOLDINGS will not authorize returns of Products more than thirty (30) days after purchase. VP INNOVATO HOLDINGS will not accept returned Products that are obsolete, damaged, or sterile merchandise that has been opened or the packaging compromised unless such product is defective. VP INNOVATO HOLDINGS will issue a full refund for the returned Product to Customer’s method of payment once the purchase has been received at its office and processed by its staff. Merchandise shipped in error will receive full credit if returned in an unopened package, postage prepaid.
Warranty Claims
Prior authorization is required for products returned for warranty-based reasons. VP INNOVATO HOLDINGS will not authorize returns of Product after the expiration of the thirty (30) day warranty period. Refunds or replacements will be processed in accordance with Section E of these Terms and Conditions of Sale. Product returned for warranty reasons is not subject to a restocking charge.
Inspections and Lost Returns
VP INNOVATO HOLDINGS reserves the right to inspect all returned items and decline to accept the return upon inspection. VP INNOVATO HOLDINGS cannot issue a refund or a replacement for a purchase not received by VP INNOVATO HOLDINGS . Customer shall bear all risk of lost returns and Customer may, at its discretion, purchase insurance.
Change Of Return Policy
VP INNOVATO HOLDINGS and the Customer agree that VP INNOVATO HOLDINGS may, from time to time, adjust the return policy set forth in this Section without any prior notice to Customer. Any such adjustment shall only be effective on purchases made as of the date the new policy is posted or otherwise made available to Customer.